LEGAL
Terms of Use, Service Terms and Refund Policy
1. Who we are
The Anthony Group (“Anthony Group”, “we”, “us”, “our”) provides workflow automation, systems design, integration, technical consultation and related implementation services. Anthony Group is a trading name operated by Blessing Oluwakemi Anthony, trading from 40 Adeshina Street, Bariga, Lagos, Nigeria, which is a correspondence and service address rather than a public business premises. Contact: info@anthonygroupautomation.com.
2. Acceptance and order of documents
By using the website, submitting an enquiry, booking a paid service, accepting a proposal or instructing us to begin work, you agree to these Terms. For a paid project, the following apply in descending order of priority: (1) a signed statement of work, proposal or change order; (2) any data-processing agreement; (3) these Terms; (4) the booking, cancellation and refund policy; (5) website information. Nothing here excludes a right or remedy that applicable law does not permit us to exclude.
3. Eligibility
You confirm you are at least 18 and legally capable of entering a contract. If you act for an organisation, you confirm you have authority to bind it.
4. No professional advice
Website content and demonstrations are general information. They are not legal, tax, accounting, financial, cybersecurity or regulatory advice. Legal-workflow examples do not constitute legal advice. Healthcare or credentialing demonstrations use fictional data and are not representations of compliance with HIPAA or any sector-specific regime. You remain responsible for deciding whether a workflow is lawful and suitable for your organisation.
5. Demonstrations and portfolio material
Interactive demonstrations use fictional or anonymised information. A demonstration shows a workflow concept and is not a production system, service-level commitment or guarantee of results. Third-party reviews remain subject to the originating platform's records. We will not knowingly publish confidential client information or claim unverified results.
6. Free discovery call
A free discovery call is a preliminary conversation of normally 30 minutes. It does not include a detailed audit, architecture, written implementation plan, troubleshooting, system access or a binding quote unless expressly agreed. Neither party is obliged to proceed. We may decline work that is unlawful, unsafe, outside our competence, or that cannot be responsibly scoped.
7. Paid consultation
A paid consultation is a focused advisory session following discovery. Unless the booking page says otherwise, the session is approximately 30 minutes reviewing the workflow and constraints, then approximately 30 minutes on recommendations and next actions. The fee covers reserved time and professional analysis, not implementation.
8. Projects and scope
No implementation project begins until the parties agree in writing on scope, price, dependencies and an authorised start instruction. A project document should identify intended outcome and deliverables; systems and integrations; exclusions; client responsibilities and access; milestones and acceptance criteria; price, deposit and payment dates; any support or warranty period; data-security requirements; and treatment of third-party costs. Work outside the agreed scope is a change request and may attract additional fees.
9. Your responsibilities
You will provide accurate information; ensure you have authority to grant access to each system and dataset; obtain the consents and lawful bases required for your own use of personal data; identify regulatory and retention requirements applying to your organisation; maintain backups and administrator control; review and test outputs before production use; keep credentials confidential; and give approvals without unreasonable delay.
We are not responsible for delay or defect caused by inaccurate instructions, unavailable access, unannounced third-party changes, a client modification, or a dependency outside our reasonable control.
10. Security and credentials
Do not send passwords, API secrets, payment-card data, government identifiers, health information or highly sensitive client material through website chat or ordinary email unless we expressly provide an approved secure method. Unless authorised, we will not publish, deploy, activate an automation, send live communications, move production data or incur third-party charges. You must revoke unnecessary access when the engagement ends.
11. Website chat
Our website provides an automated assistant. It is identified as automated and must not be treated as a human or professional adviser. It replies using pre-written responses selected by keyword matching; its output may be incomplete or incorrect. Do not submit confidential, privileged, sensitive or regulated information through it. If you request human assistance, Blessing Anthony may join the conversation and review the transcript. See the Privacy Notice.
12. Third-party services
The Services may connect to platforms such as Google Workspace, Supabase, Netlify, Zapier, Make, Airtable, AppSheet, Clio, payment providers and others. Those services are governed by their own terms and availability. Unless expressly included in our quotation, you are responsible for third-party subscriptions, usage fees, taxes and licences.
13. Fees, invoices and taxes
Prices are stated in the currency shown on the proposal, invoice or booking page. You are responsible for bank, correspondent, wire and currency-conversion charges so the full invoiced amount reaches us, except where law requires otherwise. Invoices are due on the stated date. We may pause work while an undisputed amount is overdue, after reasonable notice.
Payment to a third-party account is valid only where the account details appear on an invoice issued by us or are confirmed through an authorised Anthony Group channel. We will never email you to say our bank details have changed. If you receive such a message, do not pay it — verify with us first at info@anthonygroupautomation.com.
14. Booking, cancellation and refunds
Free discovery calls
Normally 30 minutes. Please cancel or reschedule as early as possible. Repeated no-shows may be refused a further free booking.
Paid consultations
Payment is required before a paid consultation is confirmed. The booked time is 60 minutes unless stated otherwise. Please complete the intake form and supply relevant non-sensitive materials at least 24 hours beforehand. One reschedule is allowed without an additional professional fee, requested at least 24 hours before the start time where reasonably possible.
- Cancellation before the consultation is delivered: full refund of the consultation fee. Where a bank or intermediary does not return its own charge, we will disclose that deduction.
- Missing both appointments: if you do not attend the original appointment, you may use the one permitted reschedule. If you also miss the rescheduled appointment, you may request a refund of 50% of the consultation fee, provided no consultation or substantive review was delivered. The remaining 50% compensates Anthony Group for two reserved slots and administration.
- Late arrival: if you arrive more than 15 minutes late we may provide the remainder of the reserved session. If the parties instead agree not to proceed and nothing substantive was delivered, this is handled as a pre-delivery cancellation.
- After the consultation is delivered: once the consultation has been substantially delivered the fee is earned in full, because it pays for reserved time, preparation and professional analysis rather than for any decision to proceed. Deciding not to proceed to implementation does not give rise to a refund. This does not affect your remedies where the consultation was not provided with reasonable care and skill, was materially misrepresented, or otherwise breached a non-excludable obligation.
Worked example. For a USD 75 consultation: cancelling before delivery refunds USD 75; missing both the original and rescheduled appointments refunds USD 37.50; once the consultation has been delivered the full USD 75 is earned.
A consultation fee is not a project deposit. A project deposit reserves capacity and is applied to the implementation price. If you cancel before work begins, we return the balance after disclosed non-refundable transaction costs and authorised preparatory work. If cancellation occurs after work begins, we will account for work performed and committed non-cancellable costs, and refund any excess. A milestone that has been completed, tested against the agreed acceptance criteria and accepted is earned and not refundable merely because you later change your mind — subject always to remedies for proven breach or misrepresentation.
Approved refunds are normally made to the original payment route within 10 business days of approval. We do not request or issue refunds through unrelated third-party accounts.
These rules do not remove statutory rights or remedies for a service that was not provided with reasonable care and skill, was materially misrepresented, or otherwise breached a non-excludable obligation.
15. Acceptance and warranty
Please inspect each deliverable and give specific written notice of a material failure against the agreed acceptance criteria within 7 calendar days, or another period stated in the project document. For 14 days after final delivery we will correct, at no additional professional fee, a reproducible defect caused by our work that prevents the deliverable materially meeting its written acceptance criteria. This does not cover a new requirement, misuse, unauthorised modification, client data error, expired credential, revoked permission, third-party outage or product change, or an environment materially different from the one tested.
Where the review period passes without objection, continued production use or written approval may constitute acceptance for milestone and scheduling purposes only. Silence alone never extinguishes a right or remedy, and this paragraph does not apply to an individual acting as a consumer.
16. Intellectual property
Each party retains ownership of material it owned beforehand or developed independently. Anthony Group retains ownership of reusable know-how, methods, generic utilities and templates. Upon full payment you receive ownership of bespoke deliverables expressly identified as assigned to you, excluding background and third-party material; to the extent our background material is embedded in a paid deliverable, we grant you a perpetual, worldwide, non-exclusive licence to use, modify and maintain it for your internal business purposes. We may identify you as a client or publish a case study only with permission.
To the fullest extent permitted by the Copyright Act 2022 and any other applicable law, Anthony Group waives its moral rights in bespoke deliverables assigned to the client, so the client may adapt, modify and further develop them without attribution obligations. All rights not expressly assigned or licensed are reserved.
17. Subcontracting and personnel
Anthony Group may engage subcontractors or assistants to perform part of the Services, and remains fully responsible for their acts and omissions and for binding them to equivalent confidentiality and data-protection obligations. Where a subcontractor would process client personal data, we will inform the client in advance and act in accordance with the applicable data-processing agreement.
18. Confidentiality
Each party will use the other's non-public information only to perform or receive the Services, protect it with reasonable care, and disclose it only to those who need it and are bound by appropriate obligations. This excludes information that is lawfully public, already known without restriction, independently developed, or lawfully received elsewhere.
19. Data protection
The Privacy Notice governs our own website, enquiry, booking, payment and client-administration processing. Where we process personal data solely on a client's documented instructions in an implementation project, the client is normally the controller and Anthony Group the processor, and the parties will enter an appropriate data-processing agreement.
20. Indemnities
To the extent permitted by law, a business client will indemnify Anthony Group against a third-party claim arising directly from data, content or instructions supplied by that client; its lack of authority or lawful basis; its unlawful use or modification of a deliverable; or its breach of clause 21 (Prohibited use). This indemnity does not apply to the extent the claim was caused by Anthony Group's breach, negligence, wilful misconduct or unauthorised act, and any amount recoverable will be reduced proportionately to reflect Anthony Group's contribution to the loss.
Reciprocally, Anthony Group will indemnify the client against a third-party claim that a deliverable created by Anthony Group, used in accordance with these Terms, infringes that third party's intellectual-property rights, subject to the limits in clause 22 (Availability, disclaimers and liability).
A party seeking indemnity must notify the other promptly, not admit liability, allow the indemnifying party to conduct the defence or settlement, and give reasonable assistance at the indemnifying party's cost. This clause does not apply to an individual acting as a consumer.
21. Prohibited use
You may not use the Services to commit fraud, impersonate another person, send unlawful or unsolicited communications, evade platform safeguards, interfere with systems, violate privacy or intellectual-property rights, process data without authority, or build a workflow whose principal purpose is unlawful or deceptive.
22. Availability, disclaimers and liability
We do not promise uninterrupted website, chat or third-party platform availability, and neither party is liable for delay caused by events beyond reasonable control. We will perform paid services with reasonable care and skill; except for express written commitments and rights that cannot lawfully be excluded, the website, demonstrations and Services are provided without implied guarantees of a particular commercial result, regulatory approval, lead volume or compatibility with every future third-party update.
Nothing excludes liability for fraud, wilful misconduct, breach of confidentiality, infringement of intellectual property, death or personal injury caused by negligence, data-protection duties that cannot lawfully be limited, or any liability applicable law prohibits us from excluding. Subject to that: neither party is liable for indirect or consequential loss, or loss of profit, revenue, anticipated savings, goodwill or opportunity, except to the extent reasonably foreseeable and not lawfully excludable; we are not liable for a third-party platform's outage or policy change outside our reasonable control; and our aggregate liability for a paid engagement will not exceed the greater of (a) the total professional fees paid or payable for that engagement, and (b) the professional fees paid in the twelve months before the event giving rise to the claim. Free website use and free discovery calls are provided without charge and without any assumed contractual duty of care beyond that imposed by law; where a limit is nonetheless applied, it is USD 100 or its lawful local equivalent.
23. Termination
Either party may terminate an ongoing project for material breach not remedied within 10 business days of written notice, or immediately where the breach cannot be remedied or involves illegality, fraud or serious security risk. You may terminate for convenience by written notice, paying for work properly performed and approved non-cancellable commitments to that date. If an event beyond either party’s reasonable control prevents substantial performance for more than 30 consecutive days, either party may terminate the affected project on written notice, and the client will pay only for work properly performed and non-cancellable commitments to that date. Clauses on payment, intellectual property, confidentiality, data protection, liability and disputes survive termination.
24. Complaints
Send complaints to info@anthonygroupautomation.com with the subject “Formal Complaint”, including the invoice or booking reference, what occurred and the remedy requested. We aim to acknowledge within 3 business days and respond substantively within 10 business days. This does not prevent a consumer using a regulator, court or other remedy available under mandatory law.
25. Governing law and disputes
These Terms are governed by the laws of the Federal Republic of Nigeria. This choice does not deprive an individual consumer or data subject of mandatory protections under the law of their habitual residence.
Before formal proceedings, a party must give written notice describing the dispute and requested remedy; representatives will attempt in good faith to resolve it within 14 days, then attempt mediation remotely or in Lagos. If a dispute with a business client remains unresolved 30 days after the dispute notice, it will be finally resolved by a sole arbitrator under the Arbitration and Mediation Act 2023, seated in Lagos, in English, with hearings permitted remotely.
Consumer carve-out: an individual consumer is not required to arbitrate where mandatory law gives a right to bring proceedings before a court, tribunal, regulator or authorised alternative-dispute body. Either party may seek urgent interim relief from a competent court. A data subject may complain to the Nigeria Data Protection Commission, and a Nigerian consumer may pursue remedies through the Federal Competition and Consumer Protection Commission.
26. Assignment
Neither party may assign or transfer a paid project without the other's written consent, not to be unreasonably withheld, except as part of a genuine business reorganisation or sale of substantially all assets, on written notice and with continued protection of confidential information.
27. Insurance
Anthony Group will maintain such professional indemnity or equivalent cover as is reasonable and available for the nature and scale of the Services, and will provide evidence of cover on reasonable request by a business client. Where a project document specifies a minimum level of cover, that level applies.
28. Variation
A change to an existing paid engagement requires the written agreement of both parties. Updated website terms apply prospectively only and will show a new effective date; they do not alter an engagement already underway.
29. Severance and waiver
If a provision is invalid or unenforceable it will be modified to the minimum extent necessary to make it effective, or severed, without affecting the remainder. A failure or delay in enforcing a right is not a waiver of that right or any other.
30. Relationship of the parties
These Terms do not create employment, partnership, joint venture, fiduciary or agency status between the parties. Neither party may hold itself out as having authority to bind the other.
31. Entire agreement
These Terms, together with any signed proposal, statement of work and data-processing agreement, form the entire agreement on their subject matter and replace earlier representations on it. Nothing in this clause limits liability for fraudulent misrepresentation.